Complaints

Making a complaint to the European Institute of Innovation & Technology

To make a complaint to the EIT about any aspect of its work, please write to the EIT. It is important to follow the Complaint guidelines set out below.  Note that whilst contributing to a common mission, the EIT's Knowledge and Innovation Communities (KICs) are separate legal entities, independent from the EIT. Therefore, should you wish to submit a complaint, kindly address this directly to the EIT KIC concerned.  

Complaint guidelines

Please provide the following information:

  • Your identity (first name, family name, contact details, employer/organisation (if relevant), etc.);
  • The reason for your complaint
  • The result you are hoping to achieve by filing a complaint
  • Any relevant supporting documentation or references to documentation (links to websites or publications, product name, EIT reference number, documents, etc.)
  • Ensure the subject line of your email contains the word 'COMPLAINT' (for your convenience, email created using this link will already contain 'COMPLAINT')
  • Clearly indicate whether you want to request confidential treatment of your complaint or certain parts thereof AND provide supporting reasoning or justification

Your complaint must be raised within two years of the date on which you were informed of or became aware of the facts on which your complaint is based. 

How will the EIT handle my complaint?

The EIT will acknowledge receipt of your complaint in writing within two weeks, unless it lacks sufficient information (see the 'Complaint guidelines' above), or your complaint is considered abusive, excessive in number, repetitive or pointless in character: in these cases, the EIT will not process the correspondence received.

The EIT commits to reply within two months of receipt of a complete complaint. This deadline may be extended depending on the complexity of the case.

The EIT commits to handle your complaint in line with the EIT's Ethical and Organisational Code of Conduct.


European Ombudsman

If you are not satisfied with your response from the EIT, you may lodge a complaint with the European Ombudsman:

European Ombudsman
1 Avenue du Président Robert Schuman
CS 30403
67001 Strasbourg Cedex
FRANCE

Website: http://www.ombudsman.europa.eu

Any complaint lodged with the Ombudsman must be preceded by the appropriate administrative approaches to the institutions and bodies concerned.


Appeals on recruitment decisions

Candidates who wish to appeal on decisions made during recruitment procedures should write to the chairman of the selection committee within 20 days of the postmark on the letter of notification.

If a candidate considers that he or she has been adversely affected by a recruitment decision, he or she can: